HOW TO PAY ZUKU TV/INTERNET in Kenya

Zuku is known for its quality communication services and home entertainment that is accessible to the middle class. It is a homegrown East African brand under Wananchi Group. Zuku TV services have been successfully launched in Kenya, Uganda, Tanzania, Malawi and most recently Zambia with aggressive plans to roll out to more countries in the near future.

  1. A) PAYMENT USING MOBILE MONEY
    The first step before making payments is identifying your ZUKU account number. You can access the account number from ZUKU invoice.

Using M-PESA
1. Go to M-PESA in your phone
2. Choose the pay bill option
3. Under ZUKU business number, enter 320320
4. Under account number, enter your account e.g. ZUKUXXXXX where XXXXX is your account number.
5. Enter amount
6. Enter M-PESA pin, then press OK
7. M-PESA confirmation SMS will be sent in about 15 minutes.

Using Airtel Money
1. Go to Airtel money option
2. Choose Make payments option
3. Select Paybill option
4. Choose OTHERS
5. Under business name, enter ZUKUCATV
6. Enter amount
7. Insert pin
8. Under Reference enter XXXXX where XXXXX is your account number.
9. A confirmation SMS will be sent to your phone in 15 minutes as well as an email.

  1. B) DIRECT DEBIT
    This is where you give instructions to your bank to allow Zuku to transfer the service subscription fee from your bank account to your Zuku account which will be deducted automatically on due dates on monthly basis.
    How Direct Debit works
    Download the application form from the Zuku website here Download Direct Debit Form fill all the fields or fill a Direct Debit application form at Zuku Shops.
    Attach a copy of the ATM card (only the front side of the ATM card) and drop it at any Zuku shop.
    Your application will be processed within 15 working days and commence on the next due date.
    After sign up, your monthly service payment is automatically deducted from your designated account. The designated account you choose will be debited for all charges shown on the Zuku proforma invoice.
    Direct Debit payments start on your next due date after your completed application is received/approved.
  2. C) CREDIT/DEBIT CARDS PAYMENT
    Click Direct link Here
    Enter account details on the form and click continue
    Follow the payment steps as shown in www.pesapal.com
    For Credit Card Payments, select Visa/MasterCard and enter the details as shown
    Click on Complete
    You will receive a confirmation via SMS
    Payment reflects on Zuku within 15 minutes
  3. D) PAYMENT THROUGH THE BANK
    Payment through Equity and Prime Bank is available to ALL Zuku customers, at any bank branch countrywide and the customer does not need to have an account existing in the bank
    Payment (cash or cheque) made through Prime bank has to be made 3 working days in advance to ensure account is updated in good time
    Cheque Payments through Equity has to be made 3 working days in advance to ensure it is updated in good time
    Payment through Mobile Money, Pesapoint ATMs, Online on our website and cash payment through Equity Bank will reflect within 2 hours (if your email address on Zuku is updated, you will also receive an email notification within the same period)
    Cash payments will be posted and your account reconnected within 15 minute

Prime Bank (Both Fiber and Satellite TV customers)
Available in all Prime bank branches countrywide
Cash and cheque payments only; no EFT payment accepted
Complete the ZUKU deposit slip found at Prime bank and indicate your Zuku account number
Please quote yourZUKU account number
You will receive a copy of the payment deposit slip
Account in ZUKU will be updated within 3 working days for cheque payments (if your email address on ZUKU is updated, you will also receive an email notification within the same period)

Equity Bank Branches (Both Fiber and Satellite TV customers)
Available in all Equity bank branches countrywide
Cash and cheque payments only; no EFT payment accepted
Fill in an equity deposit slip indicating the following details:
Bank account name: Wananchi Group (K) Ltd.
Account number which is 0180290281503
Branch: Community Corporate
Indicate your Zuku client code on a visible spot on the deposit slip
You will receive an Equity payment deposit slip, for your reference
Account in Zuku will be updated within 48 hours (if your email address on Zuku is updated, you will also receive an email notification within the same period)

How to pay using mobile banking
You can pay directly from your bank account by using your banks mobile banking service. If you have an account with the following listed banks, then register your phone for your banks mobile banking service. You will be given specific instructions to make Zuku payments. Eco Bank, I&M and NIC.

  1. E) PAYING THROUGH M-BANKING
    Dial your respective USSD number for your bank
    For ZUKU account numbers mapped with the mobile number to a ZUKU account number, your bill will be sent in your phone.
    You will be asked to enter the ZUKU account number to pay for if your mobile number is not mapped to any ZUKU account.
    Select either to settle the presented bill or to pay a different amount, confirm the payment.
    A confirmation of receipt will be sent to you and your payment will be forwarded to ZUKU for processing.

 

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